Position: Front desk

She answers the phone. Then she does the work.

She answers your business line in your company's name, day or night. She knows your clients, answers from what you've taught her, books from your calendar and emails you a summary of every call.

STAFFNO. 0001
Jordyn's staff photo
Jordyn
Front desk
Shift
Around the clock
Answers as
Your business
Call notes
Every call
Reports to
You
  • Answering
  • Booking
  • Transfers
  • Messages
  • Call notes

On the line

One call, start to finish

What happens when your line rings, in the order it happens.

Picks up

Day or night

In your business's name, around the clock. Callers get a conversation, not a menu, and she lets them know the call may be recorded.

Knows them

Caller ID

If the number belongs to one of your clients, she greets them by name.

Answers

From your facts

Answers from what she learned on your website and in the documents you gave her. You review and correct it any time, and questions she couldn't answer come back to you to fill in.

Books

Live calendar

With booking switched on, she checks your real availability while they're on the line, books the slot and emails them the confirmation.

Hands off

By name

Puts the caller through to the right person on your team, by name or by extension. If nobody picks up, she takes a complete message.

Files it

After the call

The recording, the transcript and a written summary land on the client's record, and the summary lands in your inbox.

Flags it

If it's urgent

An urgent call goes straight to your cell and is flagged on your Today page.

The interview

Questions for the front desk.

“Can I keep my number?”

Yes. I get my own local or toll-free number. Give that one out, or have your phone company forward your main line to it.

“What happens after hours?”

You choose. I keep answering, I only take messages, or callers reach your voicemail, which I transcribe for you. I go by your real business hours, daylight saving included.

“Can calls ring me first?”

Yes. Calls can ring you first, right in your browser, and come to me if you haven't picked up in about 25 seconds. Or they can come straight to me.

“Do I need a new phone system?”

No. I work on my own line. If you already have an office phone system, I can transfer calls to its extensions.

“Can you text callers back?”

Yes, once your number is registered for texting, which the carriers take a few business days to approve. Then I can text back anyone whose call you missed.

“What does the phone line cost?”

It's an add-on to my salary: $79 to switch it on, $5 a month for each number, 18¢ a minute on calls and 25¢ a transfer. It starts once you're on a paid plan, not during the trial.

Her first day

Three steps to a staffed phone

All of it from the Phone page in your account.

Pick a number

Step one

Choose a local number by area code, or a toll-free one.

Teach her

Step two

She reads your website and the documents you give her. You check what she learned, name your people and say who handles what.

Call her

Step three

Press Call me now and hear her answer your line before a customer does.

Add a line

When you grow

Each extra number gets its own greeting and its own knowledge, for a second office or a separate service.

Her salary

The front desk comes with the job.

Answering your phone is one of her duties as your Digital Employee. The phone line itself is an add-on, billed by the minute, and it starts once you're on a paid plan. Try her on your inbox and calendar for 14 days first. Card required, nothing charged today.

Install or resell phone systems?Talk to us about bundling her

Pay stub · Front deskMonthly
Base salary
$499.00
Each phone number
$5.00
Talk time
18¢ a minute
Transfers
25¢ each
Switching it on, once$79.00

Start date: today

Hire her for the front desk.

Start with 14 days on your inbox and calendar. Card required, nothing charged today.