Send failure troubleshooting
When a send fails, nothing partial goes out — Jordyn tells you exactly why, and the message stays put for you to fix and resend.
Common messages and fixes
- "That recipient address doesn't look valid" — check the address format; the same applies to Cc addresses.
- "Choose which account to send from" — no sending account could be resolved. Pick one in the From selector, or reconnect an email account on the Connections page (/connections).
- Attachment limits — attachments are capped at 20 MB total; Gmail rejects messages over 35 MB including inline images. Trim the files or send a link to the file instead.
- "Couldn't load attachment … — nothing was sent" — a stored file could not be fetched. Re-attach it and try again.
- Provider rejections (for example, a Gmail rate limit) — the provider's reason is shown. Rate limits clear on their own in 10–15 minutes.
- "Send failed" with no detail — retry once; if it repeats, check the Connections page for an expired account.
Scheduled sends
- The send time must be at least 1 minute ahead and at most 90 days out.
- A scheduled send goes out through the connected account at the set time. If that account is disconnected before then, the send fails and the reason is recorded — reconnect and resend.
Sending several emails at once
Jordyn reports per-recipient truth: who succeeded and who failed and why. "All sent" is only ever said when every send actually succeeded. A status of "pending" means the provider queued the message behind its undo-send delay.
Undo
After sending from the Inbox composer you have a 10-second undo window.
Campaigns capped?
Campaign emails from a personal inbox are limited to 50 per day (200 with a connected mailing service such as Brevo or Mailchimp). Queued emails go out in the next business-hours window — that is normal, not a failure.